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Return Policy

We hope you will be satisfied with your Naqaa Beauty purchase, but if you decide to return it, we offer a simple and clear return process:

1. Right of Withdrawal

According to the Consumer Rights Protection Law, you have the right to withdraw from the purchase within 14 days of receiving the product, without providing a reason.

2. Return Conditions

  1. The product must be unused, undamaged, and in its original packaging.

  2. Returns are not accepted if the product has been opened, used, or the packaging has not been preserved (for hygiene reasons).

  3. The cost of returning the product is covered by the buyer, except in cases where a damaged or incorrect item was delivered.

3. How to Return a Product

  1. Contact us within 14 days of receiving the product by emailing: info@naqaa-beauty.com

  2. Provide your order number, name, and reason for return (if you wish to include it).

  3. We will provide you with return instructions and the return address.

4. Refund

  1. Refunds will be issued within 5 business days after receiving and inspecting the returned product.

  2. The refund will be made to the same account from which the payment was originally made.

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